Refund policy

Return & Refund Policy

We hope you love everything you discover at Enchanted Melts. Each order is carefully packed before beginning its journey to you. If something isn't quite right when your order arrives, please reach out and we'll be happy to help.

Wax Melts & Fragrance Products
Due to the nature of our fragrance products, wax melts are final sale and cannot be returned or exchanged due to scent preference. Please review scent descriptions before purchasing.

Enchanted Treasures, Crystal Curiosities & Wax Warmers
Unused items may be eligible for return within 14 days of delivery. Items must be unused, in their original condition and include their original packaging. Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Crystals & Natural Materials
Please keep in mind that crystals and other natural materials may have variations in colour, pattern, shape, inclusions and texture. These natural characteristics are not considered defects.

Made-to-Order Apparel

All apparel is made to order specifically for each purchase. Because of this, apparel is final sale and cannot be returned or exchanged for sizing, fit, or change of mind.

Please review the size chart provided on the product page carefully before placing your order.

If your item arrives damaged, defective, or you receive an incorrect item or size due to an error on our part, please contact us within 7 days of delivery with your order number and photos of the item. We’ll be happy to make it right.

Once an apparel order has entered production, it cannot be cancelled or modified.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We'll review the issue and work with you to make it right.

Non-Returnable Items
For hygiene, safety and product-integrity reasons, we cannot accept returns on used products, opened wax melts, earrings [only include this if you're selling earrings], personalized/custom products, gift cards, or items marked final sale.

Refunds
Once an approved return has been received and inspected, we'll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to cancel or modify it.

Questions?
For questions about a return, damaged order, or refund, please contact us at info@enchantedmtl.ca and include your order number when applicable.