Shipping policy

hipping Policy

Thank you for shopping with Enchanted Melts. Each order is carefully prepared and packaged before beginning its journey to you. Please review the information below regarding processing, shipping and delivery.

Shipping Destinations

Enchanted Melts currently ships within Canada only.

At this time, we do not offer international shipping. As our little boutique grows, additional shipping destinations may be added in the future.

Order Processing

Orders are typically prepared and shipped within 2–5 business days after your order is placed.

Processing times do not include weekends or holidays. During collection launches, holidays or periods of higher order volume, processing may take a little longer. Any significant delays will be communicated whenever possible.

Please note that processing time is separate from shipping/transit time.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination and available shipping method.

Any estimated delivery dates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Tracking Your Order

When tracking is available for your selected shipping method, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

Delivery Times

Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once an order has been handed over to the carrier, circumstances such as weather, holidays, carrier delays and other events outside our control may affect delivery times.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

Enchanted Melts cannot guarantee that an address can be changed after an order has been placed. If you notice an error, please contact us as soon as possible at info@enchantedmtl.ca.

If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping the order.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household or building, and with the shipping carrier.

If you are still unable to locate your package, please contact us at info@enchantedmtl.ca and we'll help you determine the appropriate next steps.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We will review the shipment and, when appropriate, work with the shipping carrier to investigate the issue.

Damaged Orders

We take care when packaging every Enchanted Melts order, but occasionally damage can occur during transit.

If your order arrives damaged, please contact us within 7 days of delivery and include your order number, photos of the damaged item(s), and photos of the packaging and shipping box.

Please retain the damaged item and packaging while your request is being reviewed. We'll assess the situation and work with you toward an appropriate resolution.

Warm Weather & Wax Melts

Wax is sensitive to heat. During warmer weather, wax melts may soften while in transit.

We take reasonable care when packaging our wax products; however, we cannot control temperatures or conditions during transportation. If your wax arrives slightly softened, allow it to return to room temperature before handling.

If your wax arrives significantly damaged or unusable, please contact us with photos so we can review the situation.