Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

During collection launches, sales, holidays, or high-volume periods, processing times may be slightly extended. We always do our best to ship your order as quickly as possible.

Shipping Locations

We currently ship within:

  • Canada
  • United States

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Estimated shipping times vary depending on the carrier and destination:

Canada

  • Typically 2–10 business days

United States

  • Typically 5–14 business days

Please note that shipping estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs processing, holidays, or other unforeseen circumstances outside of our control.

Warm Weather Disclaimer (Wax Melts)

Wax melts are sensitive to heat and may soften, sweat, or slightly change shape during warmer months or while in transit. This is completely normal and does not affect the performance or scent throw of the product.

We take extra care during summer months by:

  • Using protective packaging
  • Including cooling materials when possible
  • Shipping orders promptly to reduce heat exposure

However, once packages leave our hands, we cannot control transit temperatures or mailbox conditions.

If your wax melts arrive softened:

  1. Allow them to cool to room temperature before handling
  2. Place them in the refrigerator for 15–30 minutes if needed

Minor cosmetic imperfections caused by heat are not considered defects and are not eligible for refunds or replacements.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Packages delivered to the wrong address provided by the customer
  • Returned packages due to address errors

If a package is returned to us, the customer may be responsible for additional shipping fees to resend the order.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

We are not responsible for:

  • Lost or stolen packages marked as delivered
  • Carrier delays
  • Weather-related shipping interruptions

If your package appears lost, please contact the carrier first. If you still need assistance, feel free to reach out and we will do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s) and packaging

We will review the situation and work with you to find a solution.

Warmers

Please inspect warmers upon arrival and follow all safety instructions provided with the product.

Customers are responsible for:

  • Using warmers safely and as intended
  • Never leaving warmers unattended while in use
  • Keeping warmers away from children, pets, water, and flammable materials

We are not responsible for damages caused by misuse or improper handling of wax warmers.

Contact

If you have any questions about your order, feel free to contact us anytime through our website or social media.

Thank you for supporting our small business 💛